Warranty

Stitching that fails under normal duty use, delamination or separation of a sole, hardware that breaks or will not hold, buckles and closures that fail, zipper and fastener failure, coating or laminate failure, and webbing that pulls out of its anchor. If it failed because of how it was made, we replace it.

Normal wear: outsole and heel wear, abrasion, fading, crushed padding, worn hook and loop, cut or melted fabric, and lace life. Damage from modification, improper laundering or drying, chemical exposure, or use outside the product's intended purpose is also excluded. Nothing we sell is ballistic armour, so no warranty extends to protective performance.

Email support@sprytak.com with the item number, the order number or purchase date, and photographs showing the failure and the whole item. We answer within one business day, Mon–Fri, 8:00 AM – 5:00 PM ET, and tell you whether to ship the item back. Approved claims are replaced with the same model, or with the closest current equivalent when the model is no longer produced. We pay return freight on approved claims.

Warranty runs from the delivery date of the issue order, not the date each item is handed out, and claims can be filed in batches by a quartermaster or supply officer. Volume programs may be quoted with an extended term — raise it on the agency ordering request.

A change of mind or a sizing swap is a return, not a warranty claim, and runs on the 30 days window described on the returns page.